ISO 20000:2011 is the first international standard for IT service management. ISO 20000 promotes the adoption of an integrated process approach to delivering managed IT services. The standard is aligned and fully compatible with the Information Technology Infrastructure Library (ITIL) framework.
The standard draws on and is well supported by other documents in the ISO/IEC 20000 series and other public documents. ISO/IEC 20000-1 takes a comprehensive approach to IT service management and defines a set of processes needed to deliver effective services. These range from core processes related to configuration management and change management, to processes coverin
ISO20000 can assist your organization in benchmarking its IT service management, improving its services, demonstrating an ability to meet customer requirements and creating a framework for an independent assessment.
Some of the most common benefits of ISO20000 certification for service providers are that it: