Customer Service

Training focuses on imparting new information and effecting changes in individual skills and attitudes. Customer service experts have long agreed that customer relation training needs to focus on the particularly challenging area of “attitudes and values.”

This program concerns itself with increasing understanding of the importance of the role of front-line employees in fostering excellent customer service and influencing the perception the public holds of the profession.  Explain the importance of a positive attitude in delivering good customer service. Benefits of providing good customer service to internal and external customers. Apply techniques for dealing with angry or upset customers and manage stress. Rephrase blunt communication for better results