Emotional Intelligence

Emotional Intelligence is defined as a set of competencies demonstrating the ability one must recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.

OrientMCT will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

OrientMCT will guide you to define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy. You will get to understand, use and manage your emotions. You will be guided on how to verbally and non-verbally manner communicate with others. You will then learn to relate emotional intelligence to the workplace, balance optimism and pessimism and effectively impact others.