People are not difficult, yet they are different. To handle different people, we need to know how to know what language their brain speaks and how do they project their perception. It is our ability to understand a person that makes us apt in handling different people and difficult situations. Imagine an apparently angry person entering a conversation with you based on his perception and talking about something that is product or situation related. What If you can make out the difference and by keeping yourself disassociated from the moment and handle the moment in a win-win.
OreintMCT will help you identify a difficult or different person and reasons behind it. Develop sensory acuity to read people. Read body language and micro-expressions. Handle your personal emotions while knowing their emotions and deal with conflict & Negotiate win-win solutions. Learning how to build rapport & handle stress in such situations is also included.