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ITIL Programs

The ITIL framework is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. 

The ITIL Foundation level is designed as an introduction to ITIL and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

The Service Lifecycle modules are most relevant to those who have, or are looking for, a management or team leader role that requires management of different areas or work across different teams. All the modules within the Service Lifecycle category are suitable for those intending to focus on the process and practice elements used, and the management capabilities needed to deliver quality Service Management practices. Service Lifecycle modules: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO), Continual Service Improvement (CSI).

The Service Capability modules are most applicable to those who are looking to gain specialized, knowledge in one or more processes, with focus on the day-to-day execution of ITIL practices and how they interact. Service Capability modules: Operational Support and Analysis (OSA), Planning, Protection and Optimization (PPO), Release, Control and Validation (RCV), Service Offerings and Agreements (SOA).

The ITIL Expert certification is aimed for professionals who are interested in demonstrating knowledge of the ITIL Scheme in its entirety. The certificate is awarded to candidates who have achieved a range of ITIL certifications and have achieved a well rounded, superior knowledge and skills base in ITIL Best Practices.