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ITIL Service Capabilities

The Service Capability modules are most applicable to those who are looking to gain specialized, knowledge in one or more processes, with focus on the day-to-day execution of ITIL practices and how they interact.

Service Capability modules:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimization (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA).