Global Star Rating System for Customer Services

Revolutionize service delivery by aligning with the UAE’s eight-dimensional framework.

Duration

2 Days

Language

English

Delivery Mode

Online/Hybrid/Face-to-Face

Course Overview

The Global Star Rating System for Customer Services is a comprehensive program designed to guide professionals through the UAE Government’s pioneering model for service excellence. Participants will explore a strategic shift in perspective, moving beyond traditional metrics to prioritize "happiness centricity" as the core of every interaction. By examining the eight critical dimensions of the Global Star Rating System Framework, this course provides the tools necessary to evaluate, enhance, and sustain high-level service delivery. You will gain actionable insights into the key drivers that power world-class happiness centers, ensuring your organization meets the rigorous standards of global excellence.

Learning Objectives

Understand the core philosophy of the Global Star Rating Model and its focus on customer happiness.
Identify the eight dimensions of the framework and their impact on service delivery.
Distinguish between traditional customer satisfaction and modern happiness centricity.
Apply global standards to challenge and improve existing internal service cultures.
Analyze key performance drivers used by top-tier UAE Government Happiness Centers.
Develop strategies to implement the star rating pillars within any service-oriented entity.

Course Outline

Day 01

Introduction to the UAE Global Star Rating Model and its Strategic Vision.
The Evolution of Service: From Satisfaction to Happiness Centricity.
In-depth Analysis of the Eight Dimensions of the Rating Framework.
Evaluating Key Drivers for Success in Government Happiness Centers.
Operationalizing the Pillars of the Global Star Rating System.
Strategies for Cultural Transformation and Continual Service Enhancement.

Certification

OrientMCT Certified

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Company

Contact

Our Global Locations

Abu Dhabi, UAE - HQ

7th Floor, Al Otaiba Bldg.
Electra Str. Abu Dhabi
+971 2 6225999

Karachi, Pakistan

Fortune Tower,
Shahra-e-Faisal, Karachi

Sydney, Australia

Level 15/60 Station St E,
NSW 2150, Sydney

Toronto, Canada

1592 Stevenson Street,
L9T 5Z4, Milton, Ontario