Incident Investigation & Root Cause Analysis Training

Gain the essential skills to conduct thorough investigations and perform structured root cause analyses that pinpoint underlying failures to prevent future incidents.

Duration

4 Days

Language

English

Delivery Mode

Online/Hybrid/Face-to-Face

Course Overview

Learning Objectives

  • Understand the principles of incident investigation and root cause analysis.
  • Develop skills to identify and document the sequence of events leading to an incident.
  • Learn to apply various tools and techniques for root cause analysis.
  • Gain proficiency in developing and implementing corrective and preventive actions.
  • Enhance reporting and communication skills for incident investigations.

Course Outline

Day 1: Introduction to Incident Investigation
Module 1: Introduction to Incident Investigation
  • Definition and importance of incident investigation.
  • Legal and regulatory requirements.
  • Overview of investigation processes and methodologies.
Module 2: Preparing for the Investigation
  • Incident notification and initial response.
  • Assembling the investigation team.
  • Securing the incident scene.
Module 3: Data Collection and Analysis
  • Interviewing techniques for witnesses and involved parties.
  • Gathering physical evidence and documentation.
  • Timeline development and sequence of events.
Module 4: Introduction to Root Cause Analysis (RCA)
  • Definitions and types of causes (direct, contributing, root causes).
  • Importance of identifying root causes.
Module 5: RCA Tools and Techniques
  • Fishbone (Ishikawa) diagrams.
  • 5 Whys technique.
  • Fault tree analysis.
  • Barrier analysis.
Module 6: Practical Application of RCA
  • Case study exercises on RCA.
  • Group discussions on identified root causes.
Module 7: Developing Corrective Actions
  • Identifying and prioritizing corrective actions.
  • Developing action plans.
  • Implementation strategies.
Module 8: Preventive Actions and Continuous Improvement
  • Establishing preventive measures to avoid recurrence.
  • Monitoring and reviewing effectiveness.
Module 9: Reporting and Follow-up
  • Writing investigation reports.
  • Communicating findings and recommendations.
  • Follow-up procedures to ensure closure.
  • Practical Exercise: Conduct a mock incident investigation and root cause analysis.
  • Project Presentation: Present findings and recommended actions.

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