Incident Investigation & Root Cause Analysis Training

Gain the essential skills to conduct thorough investigations and perform structured root cause analyses that pinpoint underlying failures to prevent future incidents.

Duration

4 Days

Language

English

Delivery Mode

Online/Hybrid/Face-to-Face

Course Overview

This course provides participants with the knowledge and skills needed to conduct effective incident investigations and perform root cause analyses. The course emphasizes identifying underlying causes of incidents and preventing future occurrences.

Learning Objectives

Understand the principles of incident investigation and root cause analysis.
Develop skills to identify and document the sequence of events leading to an incident.
Learn to apply various tools and techniques for root cause analysis.
Gain proficiency in developing and implementing corrective and preventive actions.
Enhance reporting and communication skills for incident investigations.

Course Outline

Day 1: Introduction to Incident Investigation

Module 1: Introduction to Incident Investigation

Definition and importance of incident investigation.
Legal and regulatory requirements.
Overview of investigation processes and methodologies.

Module 2: Preparing for the Investigation

Incident notification and initial response.
Assembling the investigation team.
Securing the incident scene.

Module 3: Data Collection and Analysis

Interviewing techniques for witnesses and involved parties.
Gathering physical evidence and documentation.
Timeline development and sequence of events.

Day 2: Root Cause Analysis Techniques

Module 4: Introduction to Root Cause Analysis (RCA)

Definitions and types of causes (direct, contributing, root causes).
Importance of identifying root causes.

Module 5: RCA Tools and Techniques

Fishbone (Ishikawa) diagrams.
5 Whys technique.
Fault tree analysis.
Barrier analysis.

Module 6: Practical Application of RCA

Case study exercises on RCA.
Group discussions on identified root causes.

Day 3: Developing Corrective and Preventive Actions

Module 7: Developing Corrective Actions

Identifying and prioritizing corrective actions.
Developing action plans.
Implementation strategies.

Module 8: Preventive Actions and Continuous Improvement

Establishing preventive measures to avoid recurrence.
Monitoring and reviewing effectiveness.

Module 9: Reporting and Follow-up

Writing investigation reports.
Communicating findings and recommendations.
Follow-up procedures to ensure closure.

Final Assessment

Practical Exercise: Conduct a mock incident investigation and root cause analysis.
Project Presentation: Present findings and recommended actions.

Certification

OrientMCT Certified

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